FAQ'S

How quickly can you send me a completed model file?
-3-5 business days.

How quickly can you provide a wax of my concept?
-3-5 business days.

How quickly can you provide a raw casting of my concept?
-4-6 business days; we need only one additional day when the wax is ready.


How quickly can you provide a finished piece?
-7-10 business days.


If I send you my file, how quickly can you print a wax?
-If we receive your request before 1PM on any business day, we will print your wax on the same day
and ship out to you the following day. If received after 3 P.M., your wax will be printed the following
business day.


What do you need to create a model of my concept?
-Exact dimensions of both metal and stone(s) are crucial in creating your piece. Please use the model
forms we have created for each type of setting as your guidance. We appreciate any and all
specifications and details you provide in the description field to aid us in designing the piece just as your
customer imagined it.

Sketches and images are extremely helpful and highly recommended-please provide as many as you
have available to you and allow us to capture every detail.

Do you need my stone(s) if you will not be finishing my model?
-It is not necessary to send us your stones provided you supply us with principal dimensions requested
on the model form. We do recommend sending us fancy stones that aren’t ideal cut for the most
perfect fit possible. In such a case, please contact us and we will advise you on what is best for the
design process.


How can I send you my stone(s) for model design and/or finishing purposes?
-When filling out the model form, please specify that you will be sending us your stone(s) in the “____”
menu. In the field following, please provide a total insurance value for your stone(s). Upon submission
of your order, a confirmation email will be sent to the email address you have provided with your order
number and order summary. Please mark your package with this order number and ship your stones to
the address below.

Jova Inc.
42 West 48th street
Ste 604
New York, NY 10036

*  All timeframes takes effect the business day after all materials necessary to begin work are received.
We will contact you immediately upon receipt of your order should we need additional time for fulfillment.

How much will it cost to make my new model?
-Price is dependent on complexity of your design and we always provide a quote for your approval free of charge prior to beginning billable work. For approximate costs, go to the Services tab.


Will you provide me with a cost after I submit my order?
-Upon receipt of your order, a designer from our team will contact you within 24 hours to provide you
with a quote and confirm that you’d like to proceed.


How can I pay for my order?
-We ship all orders COD, please provide a company check for the total amount upon delivery. We do
not offer any terms.


What is your guarantee for my order?
-We guarantee your complete satisfaction with waxes we produce from our designs.  For the complete Guarantee, go to the Terms and Conditions tab, above


What is your cancelation policy?
-If you cancel the same day you place your order, you will not be charged any cancelation fee. If you cancel after we have begun to work on
your design, you will be charged the model fee you were quoted. If we are
finishing the piece for you and your model is already in the finishing stage, you will be charged for labor
completed.